Frequently Asked Questions
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
Yes, our platform allows instant bookings for most properties. Simply search, choose your preferred rental, and book in just a few clicks!
We accept multiple payment methods, including credit/debit cards, mobile money (Mpesa), and bank transfers. All transactions are secure and hassle-free.
To edit or remove a payment method, log in to your account, go to the “Payment Methods” section, select the saved method, and follow the prompts to update or delete it.
The booking process is quick and seamless! You can complete your reservation in under 5 minutes once you’ve selected your preferred property.
To cancel a booking, log in to your account, go to “My Bookings,” select the reservation you want to cancel, and follow the cancellation steps. Please review the cancellation policy for refunds or charges.
You can reach us via:
- 📞 Call/WhatsApp: +254 721 176 272
- 📧 Email: [email protected]
- Our support team is available 24/7 to assist you.
Yes, some of our properties offer pick-up and drop-off services at an additional fee. Please check the property details or contact us to arrange for this service.